Exchange & Return Policy (US Customers)

Thank you for shopping with Codibook.
We strives to provide our customers the best shopping experience.

*Please Understand That International Shipping Does Not Have An Exchange System Yet, Therefore We Don't Provide Exchange Service Now.*

How To Return A Product:

US Customers

If you wish to return items by personal preference (including size and color), Please contact Codibook via Support Center or email (help@codibook.net) within 3 days.
1. We will provide prepaid return label via email.

2. You can download the label, print it off, and attach it to the package.

3. Drop off your package at the UPS drop center.

Find UPS Drop Center : https://www.ups.com/dropoff/?loc=en_US

Since there is a risk of loss, we recommend using drop center(store) rather than drop box.

- Order number and the Item Name should be mentioned while requesting a return.

- Your return will not be processed if you just send the items back without request your return beforehand via email or board.

- Due to hygiene reasons, we do not accept returns on earrings, necklace, bra, swim products, socks, stockings(leggings), underwear, bra cap sleeveless, cosmetics, glasses, etc.
 
- Your return will not be processed if the tags/labels of the items are damaged or if there are traces that you have used already. (It applies to the defective items as well.) 

- When returning the items, all the components including wrappings should be included.

Return Shipping Fee:
Please note that Customers are responsible for the return shipping fee.

US Customers

Return shipping fee (US$10) applies to each prepaid return label.

Refund:
Refunds will be made after we receive and check with the returning items.

1. Please note that when you return products that make the order does not reach the price standard for free shipping, we will deduct the international shipping fee.
(The policy apply in partial sold-out order and whole order return as well)

2. Returns for US Customers are refunded after deducting the return shipping fee(US$10).

3. The price shown on your order page is the price without applying a discount code, If you have used a discount, the refund will be deducted as the discount price.

4. If your return makes the order less than the standard of using Codibook Credits, the refund be deducted the used credits and the credits will be returned to your Codibook account.